FAQ

Frequently Asked Questions


It really depends on the client and size of the project, but we will always try to meet your deadlines. The most common delay in developing a new site is waiting for picture and text from the client.

Not usually, in most cases the only necessary contact can be via email and phone. Once we have your website design ready we will publish it online were only you and our liaison can view it. You can then critique any feature you dislike via email or phone and we will work to correct them.

Yes, we are always available for support and site upgrades. We offer site maintenance, support and are always ready to make upgrades and improvements to your site as needed.

You can move your site to a different hosting company at any time. After we finish designing your site we will mail you a copy on CD for you to keep as a backup. You can use these files to move your site elsewhere if you would like.

We are able to accept most digital media and text formats in use today. If you do not have a digital copy of your pictures or text we can help you get them ready for publishing.

Yes, we design all of our clients websites with the latest search engine guidelines in mind. It is however a good idea to have your site reevaluated periodically to ensure it is still within compliance.

No, we will work with you to fully understand what you need and we'll price accordingly. Once we have given you a design quote there will not be any additional costs. We stand by our quotes!

We try our best to make sure that your website will be compatible with all browsers and screen resolutions. But as time passes and new technology and web standard emerge you may need to have your website upgraded to look correctly in all browsers.

Yes, we offer everything you need to get your website published for the world to see. We design, publish and host your website, plus we can register your domain and setup all of your email accounts.

Unfortunately no, we try our hardest and do everything within our power to maintain our servers and provide constant uptime. For the last several years we have maintained a perfect uptime record and if anything should go wrong we keep up-to-date backups of all our customers data.

Yes, if the website calls for Flash animation we are fully capable to design and use Flash. However, it is not wise to use Flash more often than necessary since search engines cannot read the animated text. Any text that is not readable by search engines will not be index and could keep you from getting any search engine traffic.

Yes, you can have many email accounts with your hosting. Common examples are: sale@your-domain.com, info@your-domain.com, webmaster@your-domain.com and admin@your-domain.com

Yes, we offer a full feature tracking system allowing you to see were your visitors are coming from and what they view, search for, and how long they stay on that page. Being able to identify what your visitors find most useful/interesting can help you to tailor your content to increase your website views.

No, you will not need to install any software.

If your website design includes a Content Management System (CMS), then you will be able to update/change your sites information at any time. If you have a smaller website without a CMS and need to make changes but don't have any HTML experience, then we can help to update your site for you.

Our CMS is very user friendly and provides useful notes where necessary. We will explain the administrative pages with you after your website has been completed and we are always available via phone or email to answer any questions you may have.

As many as you would like, the more the merrier.

Yes, we offer services to update your current website whether or not it was originally designed by us.

Yes, we offer services to redesign your current website whether or not it was originally developed by us.

Yes, we design all of our website to be search engine compliant.

Yes, we do offer a domain registration service.

Yes, after you purchase a website from us it then belong to you. You will be sent a CD containing all the files for your website and you can use them for any purpose you choose.